Service Coordinator

Service Coordinator, FLSmidth Cement

Create a Better Future

Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference and tackle the climate challenge. It’s a big responsibility, and we have committed to do it by having launched Mission Zero – our pledge to enable our customers to move towards zero emissions in mining and cement. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.

Join a team of 17 talented colleagues in FLSmidth Cement – Professional Service Operations department. We are a global department of Service Coordinators stationed in different locations in the world. You will be hired into our local office in Cairo, Egypt and hold the responsibility for Service Coordination and execution to countries across Europe and Africa. You will join our service proposal and execution team, where you and your colleagues function as our customers’ daily business partner to ensure the best possible service deliverables i.e. sending our specialists out on site. Look forward to being part of a truly multicultural environment where you interact with customers and colleagues globally.

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We know you have a life outside of work which is why we offer a range of benefits that allow you to plan your life accordingly. We therefore endeavor to promote a lifestyle that meets your individual needs while also enabling you to be fully engaged at work.

Your responsibilities

• You make the customers happy
• Your overall task is to coordinate the proposal work and order execution. To ensure our customers’ satisfaction, you will be in daily contact with the customers, and our Service Engineers just as you liaise with Area Sales Managers and our other Service Units globally.
• Translate customer requirements into proposals, Order acknowledgements and invoices.
• Handle service cases within the organization i.e. travel agencies, embassies, external specialists, etc.
• Build good relations to customers and colleagues externally as well as internally
• Have a commercial mindset and be service oriented

Your qualifications

• 1-3 years prior experience with the following: Estimating, issuing services proposals, creating Proposal Order's, Project creation including, all travel needs; translating customer requirements into proposals, Order acknowledgements and invoices.
• Prior experience with end-to-end customer service coordination
• Commercial mindset, communication flow with external customers and a structured work approach, some sales experience highly preferred (payment terms and delivery terms).
• You have highly proficient General Office Skills education, Office Clerk specializing in administration/finance or similar,
• You as a minimum you speak and write English and French.
• You possess excellent MS Office competencies and especially Microsoft Excel.
• You are used to have customer contact in a similar job function.
• Committed to building good relations to customers and colleagues externally as well as internally.
• As such, you are used to foresee and solve potential problems.
• You are proactive and have a structured approach to your tasks, enabling you to handle several cases at a time and often under time pressure.
• Colleagues know you as a person with a positive attitude, who is able to deliver in time although the pace is high.
• Moreover, you have a cross-cultural understanding and can communicate with people of different nationalities and professional backgrounds

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

Application and contact

Please apply by clicking “apply” on this page. Hiring Manager, Helene Stojanovic, Head of Service Operations, Professional Services

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

For further information on FLSmidth business and services, visit www.flsmidth.com or www.flsmidth-cement.com.