Job Description
Job Description:iSchool is looking for a Senior Telesales Specialist to engage with parents via calls and chat, guiding them through the enrollment process for our online coding programs for K-12 students. In addition to direct sales responsibilities, the Senior Telesales Specialist will manage and mentor a small team of 1-3 telesales agents, ensuring they meet performance targets and maintain high-quality customer interactions.
Key Responsibilities: - Handle Inbound & Outbound Calls: Engage with parents who have shown interest in our courses, providing information and answering inquiries.
- Live Chat & Follow-Ups: Assist parents via chat and ensure timely follow-ups to support enrollment decisions.
- Sales Consultation: Understand parents' needs and recommend the best programs for their children.
- Lead Conversion & Target Achievement: Work towards achieving and exceeding enrollment targets.
- CRM Management: Maintain accurate records of conversations, inquiries, and conversions.
- Objection Handling: Address concerns effectively and guide parents toward making confident enrollment decisions.
- Team Leadership & Coaching: Oversee a team of 1-3 telesales agents, providing guidance, support, and training to improve performance.
- Performance Monitoring: Track team sales performance, set goals, and ensure adherence to best practices.
- Customer Relationship Management: Build and maintain strong relationships with parents for potential future enrollments.
