Senior Technical Support Engineer

Roles & Responsibilities:

• Diagnose and troubleshoot technical issues as a first line of support 

  
  

• Handle the support tickets received across various channels within the agreed SLA.

  
  

• Communicate with engineering team to escalate production problems , discuss the proposed solution and share technical logs 

  
  

• Deals with various stakeholders (commercial , operations and engineering teams) to handle any issue.

  
  

• Do the daily health checks and monitoring  

  
  

• Provide guidelines and support to the other team members in their daily tasks 

  
  

• Preparing detailed report for global incidents & share with management team

  
  

• Analyze the repeated issues and abnormal trends and start working on

  
  

REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS

• Bachelor degree in Information Systems, Computer Science, or related field.

  
  

• 2-3  years of experience as an application/web support engineer.

  
  

• Familiar with database ,scripting, APIs & basic programming concepts.

  
  

• Excellent presentation and communication skills.

  
  

• Excellentanalytical and problem-solving skills

  
  

• Highly organized with strict adherence to deadlines.

  
  

• Familiar with Agile concepts will be a plus