Job Description
Our Squad Leader/Service Delivery Manager is responsible for teams of 15-20 developers/testers and 5-7 technical project managers. They ensure all projects are delivered to the highest standards with outstanding customer service. A Squad Leader also ensures all team members are productive, achieving set goals and advancing technically while building on their communication skills.
Our Squad Leaders believe in servant-leadership. They empower their team, encourage growth and embrace failure. They lead by example; understand strength comes in unity and leadership begins in the trenches.
Responsibilities:
- Create and manage plans to mitigate risks for all projects in your Squad.
- Manage resource allocations and priorities effectively.
- Mentor team members technically and professionally by offering constructive feedback.
- Hire, develop and train employee, coach team members for optimal performance.
- Provide team members regular performance feedback. Takes appropriate corrective action as needed to promote optimal employee performance.
- Keeps up-to-date with emerging IT trends and technologies and the industry’s best practices.
- Oversee all projects in your Squad to ensure Integrant’s brand promise: “deliver the best quality with the best service”.
- Work with your peers on building effective processes to achieve KPI’s standards, best practices for project management and best methods to mentor and coach employees.
- Work with account management, HR and sales and marketing departments to understand our current and future needs / requirements.
- Provide regular reports to the CEO and other departments on your Squad’s achievements, challenges and recommended solutions.
