Senior Operations Manager - ResiCom | Real Estate | Asset Management

Job Requisition ID: 164889 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To assume responsibility for and ensure the efficient operation and delivery of Capex Projects & Engineering services for Cairo Festival City

What you will do:

• Negotiates and recommends procurement of capital expenditure according to the operations need.
• Ensures new assets being brought into operations are entered into a pre-planned maintenance program and subject to QA procedures.
• Establishes SLAs and KPIs of the outsourced contractors and tracks performance levels of the contractor providing engineering services against set KPIs and SLAs by routinely assessing performance against a checklist, identifying defaults or shortcomings in service levels, and based on same preparing necessary reports for management.
• Manages sub-contractors, consumables, and equipment daily; responsible for tender procedures to ensure probity; responsible for implementation and monitoring of sub-contractor performance. Inventory management of CFC-owned spares. Ensure best value management techniques within contracts. Development of contract delivery strategy, providing demonstrable operational benefits.
• Responsibility for management of the staff recruitment, selection, training/ development, and succession planning as required for In-House and managing the outsourced contracting Supervisors and staff
• Implements expected service standards to the staff and monitors them in terms of personal grooming, hygiene levels, communication skills, and the service offered to guests with the objective of superior guest experience and ensuring that they are appropriately representative of the staff standards of the Festival City. Arrange necessary training to maintain/improve standards.
• Coordinates with the development team for the ongoing construction. Maintain ongoing construction handover activities without any break to customer experience.
• Prepares routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of the City and taking necessary action thereof. Prepare monthly financial analysis for operations for Operation monthly report.

Required Skills to be successful:

10 years’ relevant experience in commercial and real estate technical operations especially with some background in communication and electronic Services would be highly advantageous.

What equips you for the role:

• Bachelor’s degree in Electrical or Communication Engineering.
• Communication Skills.
• People Management Skills.

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