Bayt.com
https://bayt.page.link/2hVvpgjn9dLaTZ9j9
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Job Description

  • Design, develop, and implement Interactive Voice Response (IVR) systems using best practices and industry standards.
  • Collaborate with stakeholders to gather requirements for IVR applications, understanding the overall user experience and business objectives.
  • Utilize scripting languages to create IVR workflows, including call routing, prompts, and integrations with backend systems.
  • Monitor and optimize IVR performance, analyzing call flow data to enhance user satisfaction and operational efficiency.
  • Troubleshoot and resolve technical issues related to IVR functionality and performance.
  • Work closely with telephony vendors to implement and maintain telecommunication systems related to IVR solutions.
  • Document IVR development processes, system architecture, and user guides for ongoing support.
  • Stay current with emerging technologies and trends in IVR and telephony systems.
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