Senior Engineer Service Delivery\_DS-I7 Dell Out Source
Job Description
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Responsible for 1st level IT supports according to corporate standard IT policies and procedures. - Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)
- Implement, maintain and adhere to corporate Information Security Policies
- Perform account creation/update activities (Mail, AD, Voice, etc..)
- Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
- Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support
- Ensure the implementation of desktop policies and controls.
- Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.
- Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.
- Share knowledge with team regarding resolution of unknown issues.
- Understand and implement IT processes
- Provide feedback contributing to process improvement/Revamp
- Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.
Personal Skills
Good interpersonal skills
Good problem-solving techniques
Ownership and self-motivation
Technical Skills
• Hands on experience with DELL EMC and/or Vendor File or Object storage and host base technologies
• Demonstrated Knowledge in File-based Migrations.
• Demonstrated knowledge of LAN/WAN technologies including SNMP, IP.
• Knowledge of Linux, and/or UNIX system administration concepts including network administration (NTFS/CIFS/NFS).
• Experience working autonomously and prioritizing multiple competing priorities.
• A demonstrated positive and proactive approach.
• Has an experience to engage in discussions about technical subjects and confidently deliver technical presentation to a wide array of audiences with both technical and non-technical backgrounds.
• Can influence others to achieve results.
• Fluency in English.
Education
Bachelor’s degree in a relevant field.
Job Location Cairo, Egypt Job Role Other Years of Experience Min: 10
