Senior Customer Experience Manager - Renewals
Remote - Egypt For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our dynamic and vibrant team is highly motivated and ambitious, always driven to crush our numbers while having fun. Here, you’ll be a part of a supportive and energetic environment that values your expertise and dedication. We’re seeking experienced sales professionals that are not only driven to succeed but align with our values and culture.
About the role: As a Senior Customer Experience Manager (CEM) at Nintex, you will play a critical role in maximizing the value of our solutions for our top Annual Recurring Revenue (ARR) customers. Your mission: to drive product adoption, increase usage, and fuel account growth while ensuring high customer satisfaction and renewal rates.
Drive Adoption & Growth – Help our most valuable customers unlock the full potential of their Nintex investments by identifying new use cases, expanding product usage, and ensuring seamless enablement.
Be a Trusted Advisor – Develop strong relationships with customers and their partners, acting as a strategic consultant to optimize their Nintex experience.
Ensure Success & Retention – Through proactive engagement and communication, you will guide customers toward key value milestones, ensuring they see measurable success within 90 days of onboarding.
Collaborate & Influence – Work closely with Customer Success, Support, Product, and Sales teams to provide insights, resolve challenges, and champion customer needs.
Strategically Engage – Focus on our highest-value accounts based on verticals, size, and ARR, ensuring tailored, impactful interactions at all levels—from business teams to senior executives.
5+ years’ experience in either
renewals or account management either via a SaaS or internal IT organization, or externally with a consulting firm or a software provider.
3+ years experience working in regional roles
across GCC / MENA Experience working as a
Point-of-Contact for internal and external coordination of specific programs and initiatives with customers. Experience segmenting customers, providing different levels of outreach, from tech touch to personalized interaction Prior experience with Nintex Workflows or Nintex K2 experience (with some preferred customer/business-facing experience) will be a significant plus. While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including View more about our benefits here: .
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