CDI - Senior Crisis readiness and global process efficiency manager
Senior Crisis readiness and global process efficiency manager
ref :579925 | 03 oct. 2024
date limite de candidature : 01 janv. 2025
Egypt Cairo - Egypte
votre rôle
work with DGPO & Managment to finalize the crisis model followup on BTG Major incidents and create a PIR to each ticket(to be extended to the rest of technologies) allign with process owners to make sure that the crisis process documents are updates according to the new module work with L1 Incident manager to finalize post crisis module finalize the service providers support model with the ops global manager and the PO start involving in the CM excellence program for french domain Working on OPS readiness process
votre profil
Education and Experience:
• Min. 3 years related work experience (Service Operations/ Transition)
• Experience in Cloud Technologies.
• Relevant experience with managing cross-functional (virtual) teams is a plus
Technical Knowledge
• Solid understanding of Orange Business Services solutions
• Understanding of corporate governance within complex organizations
Soft Skills and Abilities:
• Proficient English, and French is a plus
• Capability to work in a global, changing, and multicultural environment
• Excellent Interpersonal & Collaboration skills.
• Good time management, organizational and leadership
le plus de l'offre
entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
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