One of our clients is looking for a Senior Call Center.
The ideal candidate is an excellent communicator with outstanding organizational and coordination skills. Someone who enjoys big challenges and who’s hungry to learn and grow. S/he must be devoted to customer satisfaction and be naturally keen on delivering at high-quality standards. If you have these great qualities and are looking to build something meaningful to the community, we can’t wait to meet you!
Responsibilities:
● Handle calls and inquiries from families encountering loss. Efficiently present our
services and capture necessary information to make services’ arrangements
● Understand customers’ preferences and persuade them to select the most
suitable services that meet their needs
● Flawlessly coordinate the field teams and 3rd party vendors to deliver
outstanding quality services that meet our company’s high standards
● Meticulously follow the company’s process while thinking about how to
constantly improve it and propose optimizations
● Problem-solve issues on the fly or quickly escalate to management when
appropriate to ensure 100% customer satisfaction
● Use the internal platform to track and document the services we execute
and capture learnings we can use to enhance operations
● Consistently communicate and follow up with customers and family members