Senior Billing Specialist

At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to champion specialists by helping people learn more, know more and do more.

As those businesses grow and develop, so will the opportunities for you to grow and develop within Informa Global Support. We’re passionate about building for the future - and want your future to be with us. Because we know you’re hungry to expand your skills by embracing new experiences. And all the while you’ll be supported by a community of talented and like-minded colleagues, where openness is encouraged and a can-do attitude is the norm.

As a Senior Billing Specialist, you will be responsible for the following key duties, in addition to any other reasonable duties that may be required:

• Execute the billing procedures and processes
• Review client contracts and applications
• Maintain quality control of order entry
• Ensure revenue recognition is following group policy and the international reporting standards
• Monitor and reconcile deferred revenue accounts
• Perform month-end close process
• Complete and maintain online billing submissions and accounts, vendor form requests, and insurance certification requests
• Address and resolve client invoicing issues
• Facilitate and assist in resolving requests presented by front office colleagues, clients, management, and sales colleagues on time
• Internal/External audit support
• Perform other duties as required based on business needs
• Distribute additional tasks and high volume to the team daily
• Helps with SLA & QA monitoring
• Own data sync failures and tickets and follow up with the technical team
• Help with new hires training/shadowing

• Relevant qualifications in a business or finance discipline
• Minimum of 3-years relevant work experience
• Proficient skills in Excel, Word, and Outlook are essential
• Knowledge of SAP system is an advantage
• Good knowledge and understanding of all Billings processes within your area
• Proficiency in spoken and written English & Arabic. 
• Ability to build good relationships with a wide range of stakeholders, internal departments, and key contacts
• Remain approachable under pressure
• Act with integrity, tact and diplomacy
• Work as part of a team
• Ability to complete a variety of related tasks
• Pro-actively solve problems
• Excellent Customer Service skills
• Good time management skills
• Ability to be flexible within the role
• Work collaboratively across teams

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include: 

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A comprehensive company funded private medical insurance with international coverage.
• A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.  

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.