About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose –Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
+ Work with data from various sources to analyze and observe performance of CEG SLAs and gain insights as basis for feedback and change suggestions.
+ Prepare and present team performance data, challenges, and issues, ideas, and opportunities.
- Remain up to date with important company/team/department updates, requirements.
- Act in the best interests of the organization: ensuring we operate with absolute integrity and compliance with all legal obligations or compliance requirements.
- Be an active and constructive Agoda team member: Always being respectful to others and seeking to be better together.
- Aim to understand, then meet and exceed the expectations agreed with your manager.
Analytical Ability & Problem Solving
Can visualise, articulate, conceptualise, or solve both complex and uncomplicated problems using the data available.
Decision making ability
Set a course of action purposely chosen from different alternatives to achieve company objectives.
Effective communication (Verbal and written)
Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills
Time / workload management & prioritization
Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
Develop and Manage team
Govern and coordinate the team to perform in their job. Learn the skills, potential and ambitions of the team members and define long term success.
People training
Identify training needs, create, and develop trainings to help team member’s specific knowledge or skill to improve performance in their current roles.
Qualifications
High level written & verbal language/communication skills. Intermediate or above computer literacy (MS Excel particularly), high level problem solving / analytical reasoning skills. High level stakeholder management skills.
Experience
Min. 1 year in Agoda
OR previous WFM experience, in a Contact Centre environment.
Experience in coaching and developing, in a technical environment.
Experience in delivering high-level business objectives or initiatives.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
Discover Bangkok
Our operating headquarters are based in the Thai capital of Bangkok, where we employ over 2,000 people from around the globe. While it’s 30°C+ outside, Agodans don’t sweat, knowing they have the coolest jobs out there. If you’re successful at getting a role based in Bangkok, we’ll provide relocation support for you and your family to help you move and settle into your new environment. .
