Job Description
The Application Support Engineer will be responsible for providing technical support to internal teams and clients, troubleshooting application issues and tickets life-cycle, and ensuring the smooth operation of business-critical applications. The ideal candidate will possess strong communication skills and a solid understanding of application functionality.
Responsibilities:
- Provide advanced technical support for internal and external users, troubleshooting and resolving application-related issues in a timely and efficient manner.
- Perform root cause analysis of complex application issues and collaborate with development teams to resolve them.
- Monitor application performance and ensure system health through proactive issue detection, resolution, and system optimization.
- Assist in the deployment, configuration, and integration of applications across various environments.
- Handle escalated incidents and act as the point of contact for critical production issues, ensuring minimal downtime and swift resolution.
- Collaborate with cross-functional teams (development, operations, QA) to ensure application support is aligned with business goals.
- Create and maintain comprehensive documentation for standard operating procedures, troubleshooting guides, and knowledge base articles.
- Lead application troubleshooting efforts for major incidents, ensuring effective root cause analysis and resolution.
- Participate in change management processes, including application updates, patches, and version releases.
- Conduct performance tuning and optimizations for applications to enhance overall system reliability and efficiency..
