Our client, a leading provider of third-party logistics solutions, is seeking a highly organized Senior Admin Coordinator to support client services and operational efficiency. This role serves as a key point of contact for handling client and departmental status inquiries related to special projects, inbound receipt, order fulfillment, and returns processing. If you have strong analytical skills, experience in report generation, and a background in a 3PL environment, we encourage you to apply.
Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST
Administrative Support: Perform general clerical tasks, including copying, filing, email communication, and report generation to support inventory control, work order processing, and operational activities.
Project Execution: Implement activities associated with project set-up, execution, and quality control as assigned by Account Managers and Client Services management.
Client Interaction: Act as a key point of contact for assigned accounts, managing inquiries and assisting with service issues by identifying sources, determining solutions, and ensuring client satisfaction.
Order and Transaction Entry: Handle daily order processing, including managing held orders, backorders, drop ship orders, and order status updates while escalating issues internally when necessary.
Reporting and Documentation: Distribute daily, weekly, and monthly reports; ensure timely and accurate billing; maintain and update client procedures to meet project goals.
Operational Coordination: Collaborate with internal teams to manage special projects, ensuring successful execution and meeting client-specific requirements.
Data Management and Analysis: Conduct research and problem resolution by analyzing order details, cycle count results, receiving paperwork, and other inventory-related documents.
Backup Support: Serve as a backup for other Administrative Coordinators and Account Managers as needed to ensure seamless operations.
Client Satisfaction: Participate in Client Satisfaction Team (CST) meetings to stay informed on client expectations, providing insights and solutions to enhance relationships.
Compliance and Documentation: Ensure all processes align with operational standards, updating records and assisting in maintaining compliance within the logistics environment.
Experience
3+ years of experience working with a Warehouse Management System (WMS) or Business Intelligence tools, preferably in a 3PL environment.
Experience in report generation, business reviews, and operational analysis.
Skills
Proficiency in Microsoft Office, particularly Excel.
Strong analytical and problem-solving skills with the ability to handle multiple variables.
Excellent written and verbal communication skills for both internal and client-facing correspondence.
Ability to manage multiple tasks simultaneously and work effectively under pressure.
Familiarity with database and order processing systems is highly advantageous.
Traits
Highly organized, detail-oriented, and proactive in managing administrative tasks.
Strong team player with a collaborative mindset and a customer-focused approach.
Self-motivated with the ability to take ownership of responsibilities and drive results.
Efficient Client Support: Timely resolution of client inquiries and issues, leading to increased satisfaction and trust.
Accurate Reporting: High-quality reports and documentation that support business decisions and operational efficiency.
Seamless Order Processing: Accurate and timely handling of order entries and fulfillment processes to meet client expectations.
Process Optimization: Continuous improvements in administrative and operational workflows to enhance efficiency.
Cross-functional collaboration: Effective communication and coordination with internal teams to achieve business goals.
This is an exciting opportunity to be a part of a dynamic logistics organization where you will play a crucial role in ensuring operational excellence and client satisfaction. As a Senior Administrative Coordinator, you will work closely with internal teams and clients to support business objectives and drive success. If you are detail-oriented, analytical, and thrive in a fast-paced environment, we encourage you to apply.
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