Our client is a 360° digital media marketing agency born out of a passion for creativity and delivering exceptional digital solutions. They provide comprehensive services, including social media Marketing and Management, Mobile App Development, E-commerce solutions, Web Application & Design, Creative Artwork (Branding and Copywriting), SEO, and 2D/3D animations. Their services are available across all major cities in the Kingdom, and they are committed to building e-partners through unique ideas and marketing brilliance.
About the Role:
As a Senior Account Manager, you’ll build strong, lasting client relationships and drive growth by identifying opportunities with both new and existing clients. You'll create tailored proposals that align with each client’s goals and work closely with our client’s internal teams to ensure seamless, impactful service delivery. This role is perfect for a proactive professional with experience in digital marketing and cloud services who excels in a client-focused environment.
Responsibilities:
1. Client Relationship Management
Build and maintain strong, long-term relationships with key clients, serving as the main point of contact.
Act as a trusted advisor, understanding client needs, goals, and challenges, to provide personalized guidance and support.
Regularly check in with clients to gather feedback, resolve issues, and ensure high client satisfaction.
2. Business Growth and Opportunity Identification
Identify new business opportunities within existing accounts to expand service offerings and drive additional revenue.
Onboard new clients by effectively communicating the value of our client’s digital marketing and cloud services.
Stay informed about industry trends and client business developments to proactively suggest relevant services.
3. Proposal Development and Presentation
Develop and present tailored proposals and solutions that address each client’s unique objectives and pain points.
Lead proposal discussions and negotiate contract terms to meet both client and agency needs.
4. Cross-Functional Collaboration
Work closely with sales, marketing, and technical teams to ensure seamless service delivery and optimal client outcomes.
Coordinate with project management and support teams to ensure timely and effective implementation of solutions.
5. Performance Tracking and Reporting
Monitor client account performance, regularly assessing the impact and success of services provided.
Prepare and present performance reports, highlighting key metrics, successes, and areas for improvement.
Use data insights to recommend service adjustments, upsell opportunities, and strategies for client growth.
6. Client Advocacy and Conflict Resolution
Act as a client advocate within the agency, ensuring client concerns are addressed promptly and effectively.
Proactively manage potential conflicts or service issues, working towards timely and satisfactory resolutions.
Ensure that client feedback is integrated into service improvements and business processes.
Bachelor’s degree in Marketing, Business Administration, or a related field; a Master’s degree is a plus.
5+ years of experience in account management preferably within a digital marketing or tech-focused agency.
Proven track record of managing high-value client relationships and driving growth through upselling and cross-selling services.
Experience with cloud services, SaaS products, or related tech solutions is strongly preferred.
Strong understanding of digital marketing principles and industry best practices.
Familiarity with CRM software (e.g., Salesforce, HubSpot) and project management tools (e.g., Asana, Monday.com) for tracking and managing client interactions.
Demonstrated ability to prioritize client needs, build trust, and create a positive client experience.
Excellent Communication and Analytical Skills
Strong Problem-solving and negotiation skills.