Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

About the role

Sales Manager is responsible for business generation as it relates to prospecting and securing individual Leisure accounts on behalf of the hotel in accordance with the goals and strategies outlined in the annual Marketing Plan and in concert with WSO effort. Position is also responsible for soliciting and securing business from key travel industry sources. TISMs are accountable for ensuring quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible RevPar for the overall hotel’s success. This position requires a high degree on independent judgement and discretion on decision making

What you will do

• Solicit, confirm and service travel agent, wholesale and transient accounts including negotiating rates and confirming contracts that ensure targeted budget achievement.
• Identify and create target accounts or agencies that will generate business on behalf of hotel but not conflict with WSO efforts.
• Utilize arrival reports, Hotelligence, Opera business intelligence, Book of Lists, Hoover’s Lists, etc, to solicit and secure business on behalf of hotel.
• Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for individual business development.
• Follow up on all business inquiries and leads and qualify business to generate room nights and impact RevPar performance.
• Impact corporate sales production to ensure maximum account penetration.
• Create and execute account plans for top 20 accounts and make recommendations re: pricing, yield management, room night production, sales activities, etc.
• Achieve monthly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined.
• Uncover potential P2P leads on behalf of sister properties and the company. Meet and hopefully exceed hotel’s annual budgeted revenue for Transient/Rack, Package, Corporate, and Wholesale segments. Achieve maximum RevPar index to ensure market domination and fair share obtained or exceeded. Increase lead revenue opportunities to other FS properties through business development and solicitation. Collaboration and communication with WSOs ensures no duplication of efforts and best return on resources. Prioritizing & Time Management:
• Treat active selling, solicitation and business development as #1 job priority.
• Protect the Golden-Selling Hours. Allocate time and resources as appropriate for account potential.
• Schedule activities effectively and meet deadlines.
• Handle sales calls and trips in a cost and time-efficient manner.
• Ability to plan activities in advance. Ability to coordinate special events, promotions and other required management duties as assigned. Optimum productivity to be realized and positive results delivered with strong focus on prioritizing and managing time effectively. Community Connectivity:
• Participate in local business travel organizations or travel agent organizations as needed.
• Identify, select and participate in local organization that will garner positive exposure for hotel, increase network of potential clients, and generate new business opportunities. Ideally, manager would have opportunity to serve on a committee or board to demonstrate leadership within the community. Expand customer reach and gain exposure and credibility within marketplace. Increase lead production and maintain positive image for hotel and brand.
• Maintain thorough and complete product knowledge of FS hotel property and in-depth understanding of comp set’s Features/Advantages/Benefits.
• Perform customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships.
• Create VIP or Group resumes identifying and communicating traveller’s needs and acting as liaison to ensure all operational and marketing aspects of their stay are met.
• Understand and utilize the sales tools the company provides and to follow and support all sales and marketing MOS. Ability to sell all hotel products and services. Increase lead conversion and impact customer/guest satisfaction by being able to provide solutions to their needs. Sales Effectiveness:
• Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved.
• Write clear and effective sales correspondence.
• Make a strong and positive impression on clients in individual and group setting.
• Contact customers in-house to promote good will and foster additional business or repeat business to property or sister property.
• Develop and utilize sales skills in all sales interactions.
• Score 90% or higher in sales MCA shop calls to ensure standards are met and sales skills are used to maximum effort.
• Cross-sell with catering and group managers and team -sell also where appropriate.

What you bring

• College Degree – 4 years or equivalent experience
• Luxury hotel Sales preferred (minimum of 3 years) or 3 – 5 or operational hotel experience Proven sales track record a plus
• Reading, writing and oral proficiency in the required language. Good personal & professional references. Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Golden Sales & Catering, Internet and Opera.

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals 

Schedule & Hours:

•    Full time (8hrs)