Sales Development Representative (SDR) - ITSM - Cairo

• Identify and source new sales opportunities through inbound lead follow-up and proactive outbound cold calls and emails.

• Understand and assess customer needs to align them with our ITSM solutions.

• Qualify prospects and route them to the appropriate sales executives for further development and closing.

• Research target accounts, identify key stakeholders, and generate interest in our solutions.

• Maintain and expand a database of prospects within your designated territory using CRM software.

• Conduct effective lead qualification and nurturing activities to convert prospects into valuable leads.
  

• Bachelor’s degree in Computer Science, Business Administration equivalent.
  
• ITIL Foundation (preferred)
  
• Inbound Sales (must)
  
• Sales Enablement (must)  
  

• Minimum of 3 years’ experience in – enterprise sales or related position.
  
• Sales experience at any of the following domains (IT Service Management, Cloud and Infrastructure, Unified Communications, Cyber Security, Business Applications)  
  
• Hands on experience with CRM software and Account management systems.
  
• Understanding of sales performance metrics.
  
• Strong negotiation skills with a problem-solving attitude.
  
• Customer-centric and good listener.
  
• Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work environment.
  
• Articulate verbal communication, professional business writing and presentation skills.
  

• High sense of responsibility and ownership, acting like owner in what you do.  
  
• Exceptional communication and presentation skills.
  
• Being able to work on your own or in a team.
  
• Being able to work to tight deadlines.
  
• Ability to maintain composure during stressful situations.
  
• Handling many tasks & responsibilities.
  
• Fluent in Arabic and English.  
  

• Educational Background: Bachelor’s degree in Computer Science, Business Administration, or equivalent field.

  
  

• Certifications: ITIL Foundation (preferred); Inbound Sales (mandatory); Sales Enablement (preferred).

  
  

• Experience: Minimum of 3 years in enterprise sales or a similar role, preferably in ITSM, Cloud & Infrastructure, Unified Communications, Cyber Security, or Business Applications.

  
  

Skills & Competencies:

• Proven track record in outbound sales activities and lead generation.
• Hands-on experience with CRM tools and account management systems.
• Strong understanding of sales performance metrics and qualification techniques.
• Exceptional communication and negotiation skills with a solution-oriented mindset.
• A customer-focused approach and active listening skills.

Personal Attributes:

• High sense of responsibility and ownership; takes initiative and works independently.
• Fluent in both Arabic and English.