Overview To collate and promptly process all customer orders in the system ensuring accuracy and completeness with all required details and authorisation. Ensure the timely processing of all orders through the system and obtain approvals as per internal control protocol as needed. Responsibilities To ensure all customer orders are processed through the system in line with KPI’s. Downloand MT / Distributor customer orders and input into Handheld / Backofficce system / Generate invoices required to process MT / Distributor Customer orders Follow up to ensure Finance team sets up new Customers in the system promptly Monitor sales do not exceed customers credit limits unless authorized; Execute approval processs in case of any requirement to extend customer credit for sales resumption Daily follow-up with Accounts Receivable to ensure timely input of dispute cases and claim rebate management Consolidate monthly sales target at route level for each region and communicate to control / payroll Address any customer enquiries, and escalate to Supervisor as needed Update Regional Sales manager on status of orders and seek guidance on any issues as needed Other Ad-Hoc reporting as directed by Supervisor Develop winning relationships with the Cluster Field Sales Leadership and Sales Operations teams, ensuring highest levels of agility and support are provided Support the Cluster Sales Lead with all initiatives to improve GBS service offerings Qualifications Degree qualified in Business / Commerce (MBA Preferred) Builds robust and successful working relationships Strong written and verbal communication skills Excellent organisation and prioritisation skills Proactive, responsive and results driven Highly proficient in Microsoft Office programs