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Job Description

.Overview of the role

The primary responsibility of a Retail Sales Assistant at Al Futtaim Stores is to play a crucial role in enhancing the customer experience and driving sales within the dynamic retail environment. The focus is on creating a welcoming and enjoyable shopping atmosphere for customers, aligning with the brands commitment to providing the best selection of products.

What you will do

  • Warmly greet and engage customers upon their arrival.
  • Conduct consultations with customers to comprehensively understand their preferences and requirements regarding merchandise.
  • Demonstrate and articulate product features, helping customers make informed decisions by suggesting suitable options based on their needs.
  • Address customer inquiries regarding merchandise, providing clear and accurate information.
  • Assist customers in the decision-making process, offering guidance and support to enhance their shopping experience.
  • Efficiently retrieve merchandise from various locations, including the sales floor, stock room, or other inventory areas; facilitate special orders as needed.
  • Utilize the store's point-of-sale system to process customer payments accurately and efficiently.
  • Manage returns and exchanges, ensuring a seamless and customer-friendly process.
  • Take on additional responsibilities and tasks as assigned, contributing to the overall efficiency and success of the retail operation.


Skills

Required Skills to be successful

  • Exceptional verbal communication skills, fostering effective interaction with customers.
  • Demonstrated excellence in active listening, ensuring a thorough understanding of customer preferences and concerns.
  • Proficient in sales techniques and possesses outstanding customer service skills.
  • In-depth knowledge of the merchandise available for sale, enabling informed assistance and guidance.
  • Proven ability to anticipate and meet customer needs through insightful recommendations.
  • Adept at recommending suitable merchandise based on customer requirements and preferences.
  • Capable of operating the store's point-of-sale system, or quickly acquiring proficiency through learning initiatives.

 

What equips you for the role

  • High school diploma or equivalent preferred.
  • Previous retail experience preferred.


Job Details

Job Location
Egypt
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Sales
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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Al Futtaim Group
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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