Runbook SME

Runbook SME is responsible for collecting, creating, testing, and governing complex task activities such as DR activities (activation, dry test, Drill, etc...), application migration activities, DC modernization, etc…, into a single document (runbook) that contains all the environment details, and contacts’ information, alongside the required activities to achieve such a complex task.

Role and Responsibilities:

·       This role is achieved through four stages:

o   Data collection and interviews

•        Acquire the acceptance criteria from Business owners, managers, or users

•         Validate the acceptance criteria with Application teams and other technical teams as required.

•        Collect and document contact list

•        Applications details

·       App Owner

·       App SME

·       DB SME

·       Application to server mapping

•        Storage, SAN, NAS, RDMs,

•        Application Dependencies

•        Application DR capabilities

•        RTO and RPO

o   Runbook creation

•        Follow Up with all technical SMEs to ensure all technical details are collected.

•        Organize technical steps in a logical order.

•        Assign a suitable time for each activity.

•        Ensure the total activities duration within the agreed event’s window.

•        Discuss time plans with different stakeholders to avoid conflicts between activities.

•        Create dashboard(s) for activities follow up.

o   Runbook testing

•        Run dry-run workshops to ensure all activities are collected and ordered

•        Organize and conduct tabletop exercise(s)

o   Governance

•        Update Runbook actual time during activity.

•        Interface with different technical teams to ensure runbook steps are executed as planned.

•        Share activity progress with stakeholders through multiple channels (dashboards, status emails collaboration utilities).

•        Collect and present lessons learned