Join us at Continental Plaza Beach Resort, soon to be Holiday Inn Resorts one of IHG brands known for its exceptional hospitality and family-friendly experiences, making it one of the best choices for travelers worldwide. Nestled in the breathtaking landscape of Sharm El Sheikh, our resort offers extraordinary sea views and lush surroundings that create a unique experience for our guests. We are seeking a passionate and experienced Rooms Division Manager to lead our dedicated team in delivering exceptional service and enhancing the guest experience. If you are ready to take your career to the next level in a stunning location, we would love to hear from you!
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
- Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
- Recommend or initiate any HR elated actions where needed
- Drive a great working environment for teams to thrive - connect departments to create sense of one team
- Interact with outside contacts: guests, vendors, and other contacts as needed
- Develop and maintain great working relationships with key clients and outside contacts to increase revenue
- Oversee night audit function and preparation of daily financial reports.
- Prepare and submit statistical, performance, and forecast analyses and reports as required.
- Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control
- Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
- Hit all personal/team sales goals and maximise profitability
- Help prepare the departmental budget and financial plans including the hotel marketing plan
- Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance their experience
- Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients
- Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests
- Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
- Ensure front office staff provides guests with prompt service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
- Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs
What We need from you:
Bachelor’s degree, higher education qualification or equivalent in Hotel Administration or Business Administration
Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience
Speaking the local language and other languages would be a plus
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
