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Job Description

Purpose of the Job

Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer’s trusted advisor in accordance with Aramex values.




Job Description
  • Attend to all walk-in customers’ needs promptly.
  • Serve walk-in customers and provide full information and advice.
  • Manage and meet customer expectations.
  • Sustain high customer satisfactory service lever.
  • Provide excellent customer service for cash clients as per Aramex CS standards.
  • Sell cash shipments “Outbound”.
  • Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them.
  • Promote Aramex campaigns for customers.
  • Collaborate with the team of achieve the team objectives.
  • Facilitate the flow of information horizontally and vertically.
  • Ensure outlet customer satisfaction at all time.
  • Ensure timely resolution of customer complain to retain customers.


Job Responsibilities - Experience and Education
  • Diploma or bachelor’s degree in business administration or a related field.
  • 1-3 years of relevant working experience as driver, preferably in the logistics and shipping industry.


Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus


Skills
Interpersonal Skills
Customer Relationship Management
Communication Skills
Attention To Details
Customer Centric
Negotiation Skills
Collaborative Approach
Multitasking
Self-Awareness



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