Resort Operations Manager - Luxor page is loaded
Resort Operations Manager - Luxor
Resort Operations Manager - Luxor
locationsProperty - Luxor time typeFull time posted onPosted Today job requisition id258385
The SHOW comes alive at MGM Resorts International
THE JOB:
As a Resort Operations Manager you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, smooth check-ins, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us.
THE DAY-TO-DAY:
Works closely with the Senior Hotel Operations Manager in leading significant improvement initiatives, guest service standards, productivity standards and processes to enhance performance for employees and leaders in the department
Responsible for mentorship and driving employee engagement of the Front Office team, utilizing the tools provided through coaching, training, rewards, and development
Provides leadership and direction to enhance guest experience within front desk operations, consistent with the company’s service standards
Facilitates individual meetings with team members to provide personalized performance feedback, recognize professional achievements, and address concerns
Works closely with the Senior Hotel Operations Manager to implement strategic initiatives
Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all Front Office operations
Responsible for interviewing and hiring for Front Office positions, including (but not limited to) Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers
Focuses on the strategies to positively impact the Guest Experience for the MGM Rewards Gold+ guest population.
THE IDEAL CANDIDATE:
Must be a minimum of 21 years of age
Has a bachelor’s degree or equivalent experience (4+ years in hospitality, business management, leadership)
Working knowledge of hotel management system and operations
Is proficient in Opera/LMS, Amadeus/HotSOS, Rex, and Microsoft Office applications
Prior experience in a leadership role within a hotel/resort setting, and managing employees under a collective bargaining agreement
Has prior experience interpreting and using Hotel Occupancy Reports to anticipate staffing needs
Excellent customer service skills and interpersonal skills to effectively communicate
Has a flexible schedule to support operations as needed
Professional appearance and demeanor
Bilingual
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off-shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
