Reservations Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

About the role

The Reservations Supervisor is responsible for providing travel information, itineraries and prices, handling customer complaints or concerns, advising customers on travel terms and conditions or making reservations and sending confirmation notices.

What you will do

1.    The ability to assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operation
2.    The ability to maintain reservation standards 
3.    The ability to conduct standards testing including call observation on all staff covering both hotels
4.    The ability to conduct regular WRO test calls and provide timely feedback
5.    The ability to work quickly in a high-pressure environment and ability to handle stress
6.    The ability to display a high level of integrity and professionalism at all times in dealing with guests and employees
7.    The ability to assist in the selection and training of reservations staff.
8.    The ability to schedule staff according to budget guidelines, while ensuring maximum service to guests
 

What you bring

1. College degree or equivalent
2.    Computer literate (Knowledge of Opera/Excel/Word an asset)
3.    Proficient in verbal/written English, proficiency in another language also helpful
4.    Excellent analytical and organizational skills 
5.    Two years experience in a supervisory role in hotel operations is preferred
6.     Previous CIS experience required
  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
 

Schedule & Hours:

• Full Time (8hrs)