Reservations Manager
Full-time Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time
Company Description
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
Job Description
We are looking for a
Reservations Manager, who will be responsible for the following:
Direct, guide and train the Reservations team members on their core duties. Achieving Reservation KPI for ALL membership enrollment. Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environment Focus on and assist in driving LQA, including reporting, training and development of all team members. Close liaison with the Reservations and Revenue regional teams on availability, pricing and methodology. Ensure stop sales on room types, market segments and rate levels are enforced with the team when directed by the hotel GM & Revenue Regional Director. Ensure all arrivals are seamless by managing all arrival checks in conjunction with the reservations and front office teams. Process and input reservations following hotel standard operating procedures. Take direct reservations when necessary, including all Executive Office bookings. Ensuring minimal open outstanding accounts for reservations. Co-ordinate group reservations, ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates. Maintain a positive selling approach to maximize yield in both occupancy and business forcasting.
Qualifications
A guest-focused personality is essential. A prior management or leadership position is preferred. Strong organizational and multitasking abilities, with a keen eye for detail. Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude. Proficiency in Hotel PMS systems, such as Opera and Opera Cloud are favorable. Strong interpersonal and problem solving abilities.
Reservations Manager
Sharm El-Sheikh, Second Sharm Al Shiekh, South Sinai Governorate, Egypt * Full-time
