There’s never been a more exciting time to join IHG! With 18 iconic brands and over 6,061 hotels across 100 countries, we are redefining the hospitality industry and experiencing phenomenal growth. At the heart of our success are our people – talented, passionate individuals like you who bring enthusiasm and dedication to everything they do.
We are currently seeking a Reservations Agent to join our team at the stunning Continental Plaza Beach Resort Hotel in Sharm El Sheikh, soon to be proudly branded as Holiday Inn Resorts. Nestled in one of the most breathtaking locations in the world, this is your chance to be part of a dynamic and exciting team that values your passion and encourages you to grow alongside us.
At IHG, we are interested in YOU. We want people who bring the same energy and commitment to their work as they do to their hobbies – people who share our core purpose to create "Great Hotels Guests Love". If you’re ready to take the next step in your career and be part of a global company that truly cares about its people, we’d love to hear from you!
You Day-To-Day
- Processes reservations by mail, e-mail, telephone and fax.
- Processes reservations from Central Reservations Office, Regional Offices, Inter-Inn reservations and travel agents reservations.
- Processes cancellations, revisions, and information updated of changes, responsible for correct completion of records and reports.
- Receives and posts advance daily and dispatches guest receipts regularly.
- Reconfirms bookings, ensures that correct guest names are received, and checks arrival times, rates and all other information on the bookings.
- Organise traces for follow up.
- Ensure client files are kept organised and current with all required information.
- Monitor and handle inquiry calls on a timely basis.
- Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
- Actively solicit and book business following hotel standards.
- Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
- Keep up to date product knowledge of the hotel and competitors.
- Maintain historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Ensures that customer relations are kept at a high standard and that any complains are dealt with in a satisfactory manner, reported to the, Reservations Manager, Duty Front Office Manager and the Director of Revenue Management.
- Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and efficiencies are maintained.
What do we need from you?
College degree or equivalent and two years’ Reservations/ Front Office experience including management experience, or an equivalent combination of education and experience. Must speak fluent English, other languages preferred.
This job requires ability to perform the following:
- 0 - 2 years of relevant experience
- Frequently standing up or moving around the facility.
- Use a keyboard to operate Reservations system, etc.
- Communication skills are utilized a significant amount of time when interacting with guests, clients and employees.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
- Mathematical skills, including basic math, budgeting, profit/ loss concepts, percentages, and variances are utilized frequently
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
