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Reservations Agent
Reservations Agent
locationsCairo - First Residence time typeFull time posted onPosted Today time left to applyEnd Date: March 19, 2025 (30+ days left to apply) job requisition idREQ10335795
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done.
In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish.
Ultimately, our culture breeds success, and rewards it in many different ways.
Work on a team that is built on mutual respect, collaboration, excellent service and a passion to exceed guest expectations by providing the most memorable guest experience.
Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
Four Seasons Cairo at The First Residence is currently looking for Reservations agent who responsible for selling the hotel and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction
Main Duties/Description:
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Capture sales for incoming calls related to room, spa, restaurant reservations and in-room dining requests. Accurately coordinate details of each reservation or request. Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head. Manage the general reservations and guest communication e-mail inboxes. Accepts and delivers mobile instant messages, wake-up calls, messages and facsimiles in a timely manner. Handle guest complaints in accordance with Four Seasons policy. Contact guests to communication and obtain pre-arrival information. Confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. Run appropriate reports checking for special requests or those requiring procedural actions, hard block key room assignments, inform Manager of any reservation requiring Special Attention. Assist GRS in guest recognition efforts by pre-clearing reservations to identify existing return guest profiles and acknowledge those requiring VIP or Special Attention. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guest’s arrival. Monitor Front Desk and Central Team reservations made the night prior, address any reoccurring issues. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. Monitors and respond according to the crisis management plan to any property emergency or safety situation. Performs installation and repairs of telephone, facsimile or high-speed internet services in the guest room or public area meeting space. Comply with Four Seasons’ Work Rules and Standards of Conduct. Perform appropriate duties as assigned by Management. Work harmoniously and professionally with co-workers and supervisors.
Preferred Qualifications and Skills
Excellent reading, writing and oral proficiency in the
English & Arabic language. Excellent computer literacy skills Previous Administrative experience Excellent customer service skills
What to Expect from Your Work Experience...You will
Be part of a cohesive team with a singular focus on creating the best possible guest experience. Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons. Have career growth opportunities both within Four Seasons Hotel Cairo at the First Residence and worldwide with our company. Excellent Training and Development opportunities.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
