• To Promote and sell various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and sources current and savings accounts.
• Approach new customers through existing leads, referrals, cold calling etc. and maximizing lead generation.
• Achieves assigned monthly sales target.
KEY RESULT AREAS
• To provide Mashreq Bank customer’s financial services which meet customer’s expectations by delivering an unbiased, competent, timely and problem free service.
• Ensure achievement of set liabilities sales targets on an ongoing basis.
• Attend Monthly/weekly daily sales meetings with ASM and commit to sales targets.
• Ensure customer satisfaction to sell more effectively and expand business accounts & liabilities market share.
• Contact prospect customers on a daily basis, using direct approaches telephone, to meet & set appointments with customers.
• Conduct outside sales calls for potential Customers
• Be a team player and contribute to achievement of goals targets based on MBOs/ KPIs, Also to support and coach new staff to make easier their assimilation in the MB family.
• Resolve complex customer complaints.
• Ensure perfection in documentation preparation and policy adherence.
• Implement and maintain complete control aspects i.e. documentation, periodical dealer /client visits / call reports, and formal / informal market feedback.
• To ensure adherence to product manuals to improve/maintain the quality of the business within acceptable limits.
• To adhere carefully to the compliance programs, procedures & bank policies.
• Provide regular Market feedback to his direct manager in order to improve the quality, performance and competitiveness of the bank’s products and services.
• Provide constructive and constant market feedback on improvement of products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
KNOWLEDGE SKILLS AND EXPERIENCE
• University graduated is must.
• Should be customer focused, achievement, target & sales oriented.
• Good command in spoken English and either Arabic, also good writing skills in English.
• Strong selling skills is required.
• Ability to work under pressure.
• Problem Solving & interpersonal skills.
• Having 1 year of sales/Marketing experience in the banking or financial services industry in Egypt is preferred.