Relationship Manager

Responsibilities:

·       Building positive relationships with customers

·       Assisting with generating new business

·       Identifying opportunities for greater profits

·       Understand customer needs and develop plans to address them

·       Identify key staff in client companies to cultivate profitable relationships

·       Resolve customer complaints quickly and effectively

·       Forward upselling and cross-selling opportunities to the sales team

·       Promote high-quality sales, supply and customer service processes

·       Aim to preserve customers and renew contracts

·       Approach potential customers to establish relationships

·       Gain solid knowledge of competitors