As a Quote Administrator, youwill be responsible from quotation creation, supporting the trade customers, handling quotation invoicing and handling 3rd party cases.
Your role:
Answer customer calls and register them in the service management system
Attend daily management meetings.
Manage the progress of the customer call and escalate if service levels are in danger
Create a Time & Material quote based on requested services from a customer
Get Time &Material quote approved by District Operations Manager, Team Lead or Account Manager CS
Send the approved Time & Material quote to the customer
Manage work in progress by reviewing the status of all service work orders and take appropriate actions to push service work orders to the next status
Review the service work order when it has the status confirmed
Settle cost against Field Service Engineer work center and create a time & material Invoice
Settle cost against a contract or warranty and discuss issues with the involved FSE’s and the Team Lead Field Services (or Services Delivery Manager) in the district
You're the right fit if:
Bachelor' s degree in relevant majors.
Minimum 2-3 years of professional experience in Customer Services or Customer relations preferably in healthcare sector.
Collaborative approach, able to work with multiple stakeholders
Strong organization skills
Good customer service and communication skills would be welcome
MS Office Programs, SAP any ERP relevant program knowledge is a strong asset.
Fluent in English, verbal and written in addition to local language
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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