Job Description
Role Profile
Support all Customer value management and Segments promotions
Ensure to Receive scalable & reliable solutions for Promotional offers for production Environment and follow the security and Audit rules.
Manage day-by-day tasks in queue according to priorities set in Opened operational incidents.
Work closely with different commercial teams and Development teams to troubleshoot personalized customer offers and complains
Ensure on-time Handling for Global reported incidents and maintain system availability 24/7
Plan releases, Downtimes and provide proper support to released packages
Core Competencies & Qualifications
Bachelor's degree in computer science, computer engineering, other technical discipline, or equivalent work experience.
0-2 years experience in application support using Java and python
Excellent knowledge in SQL development and tuning.
Fair knowledge in different programming and scripting languages.
Passionate about Quality. A love of writing a bugs-free code, tuning, analysis and troubleshooting through a rigorous scientific approach.
Team Player. You enjoy collaborating with, learning from, and teaching others so we all can become better. You assume the good intent in others, and actively do your part to create a positive work environment.
Empathy for customers - a desire to serve customers first. You love to help Vodafone’s customer to get them happy with your developed feature.
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
