We’re expanding our Learning team within Amazon Operations! If you’re interested in joining a business where you can achieve amazing results and put smiles on people’s faces, this could be the role for you.
The Programs Learning Specialist works with Program Managers and Operations Managers. Constantly improves the long-term capabilities of the area to which he/she is assigned.
The ideal candidate will have Excellent communication skills, comfortable talking in front of a group as well as one-on-one with an individual, able to give and receive feedback effectively. Ability to follow up and meets time commitments and deadlines, is goal oriented, gives insight to Operations managers. Works hard for the success of others, constantly remains “customer obsessed”. Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others. Measure Associate performance around Safety, Quality, and Productivity applies learning tools to improve operation metrics . Improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development, assists in driving success of peak and non-peak training plans.
The Programs Learning Specialist will achieve this objective by:
· Developing and maintaining qualitative training materials.
· Performing instructional designing duties.
· Delivering network standard training.
· Partnering with Operations Leaders to Evaluate and improve training processes within work areas.
· Managing training compliance to ensure accurate training records are housed correctly.
A day in the life
• Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects.
• Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content.
• Execute plans to close gaps in the developmental needs for individuals and groups.
• Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes.
• Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.
A completed Bachelor’s Degree from an accredited university.
Basic knowledge in using Software like Articulate 360 and Photoshop and video editing to create training content.
Proficiency with Microsoft Office (Excel, Word, PowerPoint) and MS Outlook Excellent analytical skills with attention to details.
Capacity to exercise independent judgment in resolution of administrative problems or issues Demonstrated ability to maintain energy, enthusiasm and commitment while managing change.
Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)
There is no scope for remote work for this role.
Employee needs to be present at site locations during work hours.
Candidate would be required to work 5 days a week (9hour working and 1hour break).
The 2 days off will be split or together depending on business needs and rostering for the month. This will be decided and can change as per requirement of coverage in the team.
Traveling to different Stations in the shift or during the week is required as per business needs.
Able to handle multiple and changing projects/priorities.
Ability to prioritize, manage and complete projects with tight deadlines.
Arabic speaker with professional English level.
Ability to converse or translate English content into Arabic
Previous experience as a trainer, prior training, teaching or presentation experience.
Willingness to work in different areas as required by training needs.
Candidates must be very organized and able to handle multiple and changing projects/prioritize.
Operations knowledge at Amazon is a plus Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.