Responsibilities Ticket Managment Investigation and diagnosis of ticket reported issue Ticket Categorization: (Problem Management / Technical Issue Management). Prioritization of the work on open tickets according to a set of rules (Ticket prioritization P1 to P5) Manage Problem tickets resolution and communication throughout the lifecycle of the ticket Raise Incident ticket for technical issue to TOC team following defined process. Resolve tickets in accordance with defined SLAs Provide support in the languages and during the hours as defined Assure adherence to Critical Ticket Management Process Address or escalate Platform technical issues Escalate issues that cannot be resolved to through defined channels. Monitoring Reports Managment Review TOC regular monitoring reports. Execute action assigned to helpdesk team Follow up on other actions owners on resolution status. Vendor Master Data Support myBUY Vendor Managment process in ERP systems to correctly reflected in myBUY Follow market based process and used tools; MDG, SNOW and SAP. Collaborate with MDM, local control team and procrment on system & solution design and maintenance. Communicate vendor updates to Content enablement team for category Card update Service Category COE Lead a helpdesk support sub - categories (UAM, PR, PO, GR, IR) to drive Deep understanding of frequent questions with answers review Support in resolving issues root causes of reoccurring issues. System enhancements UAT and user training. Refreshement Training agenda Qualifications Excellent interpersonal skills (able to build strong connection with TOC and super users. Experience in Ticket Management required Procurement background recommended Excellent English (written and spoken ) required. Additional language highly recommended. ARIBA experience highly recommended ERP experience (SAP, S4H) recommended Bachelor´s degree required, master degree recommended Minimum 2-3 years of experience