Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Processor Account Servicing and Maintenance, Wholesale Servicing Ops, GSC Egypt.
Principal responsibilities
- Processing role to complete customer's requests in a timely manner, acquire and update knowledge on procedures related to relevant processes.
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently; complete assigned tasks in the established timeframe and support achievement of team objectives and ensure that the productivity and quality levels are achieved
- Participate in team meeting / team activities and work towards sustaining team spirit. Work productively and professionally.
- Proactively identify issues, if any, and escalate. Keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
- To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Strong Customer Orientation and passionate about delivering superior customer service. Demonstrate ways to improve customer service and increase productivity.
