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Job Description

  • Assist in the problem management process to identify, investigate, and resolve root causes of incidents and recurring issues.
  • Collaborate with stakeholders to gather information and conduct problem investigations under the guidance of senior analysts.
  • Analyze incident data and trends to proactively identify areas for improvement and recommend preventive measures.
  • Support the management and prioritization of problems based on their impact and urgency.
  • Contribute to the development and maintenance of problem management procedures and documentation.
  • Collaborate with cross-functional teams to implement corrective actions and preventive measures to address identified problems.
  • Assist in tracking and reporting on the progress and status of problem investigations and resolutions.
  • Follow problem management best practices and methodologies under the guidance of senior analysts.
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