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(PE&O) Sr Associate (Benefits Administration)
New Cairo, Egypt
(PE&O) Sr Associate (Benefits Administration)
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New Cairo, Egypt HR 356569 No No
Job Description
OverviewThe People Expereince & Operations Senior Associate will be responsible for reporting and overtime administration; transactions to be completed for the respective processes based on the agreed service catalog and SLAs under direct supervision of the manager. The role will be responsible to deliver standardized reporting and analytics for the work assigned and will leverage required HR systems and tools to meet the process requirements based in Cairo GCC site.
The role requires strong process orientation and SLA adherence experience and the ability to deliver agreed SLA/CSAT based customer service
ResponsibilitiesThis role activities are to:
- Run Overtime AOP simulations and reporting (AOP Setting, All Forecasts Setting, Weekly & Monthly tracking tools, Monthly Accruals, Enhancement Projects and Simulations).
- Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics for People Ops.
The key accountabilities for those activities are to:
Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement. Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs. Identify service delivery and process improvement opportunities in the assigned process. Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements. Partner with team to execute plans to improve customer satisfaction with a focus on processes. Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization. Manage escalation and takes ownership for ultimate issue resolution. Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed. Ensure knowledge management platform is updated.
Qualifications
HR Shared Services process and SLA management experience Reporting and Analytics Skills. Service management and ticket management system experience. Customer orientation Process management and continuous improvement with a focus on optimization and productivity
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