Responsibilities General Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement. Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements. Manage escalation and take ownership for ultimate issue resolution. Ensure continuous and timely knowledge management platform update. Fulfill Audit Requirments for the TM & Learning related documents. Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard. TM Activities Administer and activate end to end PEP people processes (ex: PMP). Administer and activate PEP surveys (ex: OHS, PEPL..etc). Administer and activate end to end local and global Reward & Recognition programs for FL, Staff & Management. Administer and activate local talent development and assessment programs (ex: functional academies). Administer employee onboarding surveys in coordination with key stakeholders. Administer company’s Code of conduct & Anti-Bribery trainings for PepsiCo’s population in assigned markets. Manage talent management invoicing process with external providers as per PepsiCo’s policy. Engage in Annual Operating Plan (AOP) Budgeting for talent management and payment tracking. Learning Develop end to end training plan including target audience classification, location identification, and timeline setting in coordination with key stakeholders. Activate & facilitate training programs’ logistics, arrangements & execution including meeting room bookings, set up, catering..etc in coordination with LBS teams. Manage registration process and related reporting. Manage learning provider relationships. Activate learning awareness campaigns to the target population per wave as per agreement with the BU Fulfill LMS requests including assignment profiles, changing learning history & extracting reports. Gather & analyze Learning programs’ attendance & Satisfaction data to be shared with designated stakeholders. Develop Monthly Learning Dahboards. Qualifications 0-1 years of operational experience in Talent Management and Learning activation HR Shared Services process and SLA management Service management and ticket management system experience Process management and continuous improvement with a focus on optimization and productivity Technical / Functional Skills & Knowledge of HR Tools and Interface Very good English language skills