• To operate and maintain the Services Management Payments nodes on daily working hours & On call basis.
• Full responsibility of owned service E2E
• Full responsibility on service availability and success ratio
• To Share knowledge to SOC, Solutions and support team members
• To solve individual or global internal/external customers complains.
• To report and escalate the network problems according to the agreements & rules. 3
• To implement required network changes with minimal impact on the customers.
• Full awareness and compliance with ITIL framework and best practices
• Solve Global Problems / Act upon escalated alarms /complains from the services operations front line Team.
• Acceptance of new services/machines
• Demonstrated strong troubleshooting skills and root cause analysis to eliminate repeat issues; recommends and implements improvements
• Manage and coordinate vendor activities
• Develop documentation to support projects, programs and system configurations
• Education: University degree, major in Engineering.
• Work Experience: 2+ years of experience
• Personal skills: Open minded, ready to work under pressure, active, dynamic, hard worker, able to learn in a short time, Influencer.
Must have technical / professional qualifications:
• Required good Knowledge with different operating systems (Unix, Linux ,…), Database maintenance and housekeeping,
• Strong knowledge in shell scripting and SQL queries.
• Advanced skills in application servers including tomcat and Oracle WebLogic
• Robust knowledge in cluster solutions.
• Advanced trouble shooting skills E2E including OS, DB & Infrastructure
• Virtualization hands-on experience
• Good theoretical knowledge about switching and GSM.
• DevOps & Agile experience
• Proven Leadership skills
