Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Opportunity
The Pay, Time & Benefits Admin team focuses on payroll, benefits administration and absence management support, providing customer service and advisory support to employees, People & Culture and business partners ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Pay, Time & Benefits Admin Senior Specialist, you are responsible for coordinating and managing the entire Payroll, Time & Benefits Admin processes and activities, from data maintenance and administrative activities to payroll transactions, mandatory declarations to the responsible organizations and payment of social contributions and taxes in a timely and accurate manner and in compliance with internal policies and external regulations. You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other P&C Chapters within and outside of People Support Solutions. You need a broad knowledge across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.
Your Impact
Manage the payroll activities to ensure timely and accurate processing of payroll transactions including salaries, benefits, final settlements, garnishments, taxes and other deductions.
Ensure compliance with internal policies and processes, external regulations and best practices.
Manage the various mandatory reporting and declarations and interacts directly with the concerned internal and external stakeholders (amongst others like: Pension, Tax administration, Insurers for benefits, etc.).
Represent the responsible affiliates in case of internal and external audits, provide records and documentation to auditors.
Supervise Time & Benefits administration and reporting activities, provide expertise and advice for managing Benefits plans (healthcare, death & disability, early-retirement, profit sharing, etc.), liaises with external organizations when required (Social Security organization, Insurance companies, etc.).
Interface with employees, stakeholders, leadership, Centers of Excellences, providing information, communication and analysis, ensuring a high customer service level.
Proactively identify and troubleshoot complex issues to determine root cause and solutions for resolution.
Liaise with Finance on Headcount Planning and Budgetingactivities.
Analyze end-user feedback to promote continuous improvements and translate the business's needs into appropriate process design solutions.
Manage data, system, and process for their area of expertise to ensure its integrity and ability to provide accurate and timely delivery of information and/or transactions.
Develop and maintain the Payroll, Time & Benefits relevant documentations/ SOPs.
Provide appropriate answers, expert advice, and/or actions for routine and complex issues regarding a wide variety of payroll-related topics in complex environments.
Conduct audits to ensure a high level of data integrity and compliance.
Research issues within the area of specialization; review and analyze trends and issues and implements process improvements.
Maintain and control the accuracy and quality of employee data.
Participate in any Pay, Time & Benefits projects with high level of customer service and efficiency engagement, may coach colleagues to help develop their expertise/skills.
Core Capabilities include:
Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one's response).
Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome).
Demonstrating problem-solving (incl. active listening, critical thinking, process improvements).
Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback).
Collaborate and partner with business, Finance, HRIT, local stakeholders to support strategy, design, and processes that deliver objectives. Includes analysis, process harmonization, improvements, system innovations, enhancements, functionality.
Key Attributes/Skills:
We are seeking an individual with a degree and 4+ years of related experience in the HR function.
Broad knowledge of HR Services including affiliate policies and programs.
Extensive knowledge of local payroll regulations and labor laws in order to maintain compliance requirements.
Strong communication skills, and English and Arabic capability (written and spoken) are mandatory
Excellent problem-solving and analytical skills to resolve a variety of complex issues.
Strong stakeholder management, communication and change management skills.
Strong customer service and interpersonal skills.
Workday system experience (highly preferred).
Advanced Excel skills (pivot table, v-lookup, etc.)
Proven track record of being able to deliver in a matrix organization
Ability to navigate complex HR data structure
Ability to identify, drive and/or participate in implementing process improvement activities
Experienced and efficient handling of standard IT-applications, preferably Google suite
Other Information:
Countries the role supports: Egypt, Jordan, Lebanon, UAE, Kuwait
Hire location: could be in UAE, Egypt, Jordan, or Lebanon
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.