Parts Technical Support Senior Specialist

Job Description Parts Technical Support Senior Specialist Group : Mercedes-Benz Group AG

Dealers’ technical support, finding the best basket of parts to push for any new model Dealers’ technical support, finding the right part for a vehicle and any parts catalog related issue Follow any customer complaints related to parts and finding possible solutions Answer all customers’ inquiries regarding parts and programming technical issues through XSF Support and cooperate with colleagues from other departments in technical issues. Provide technical requirements, documentation and advisory needed for customs clearance or any process within the warehouse or logistics operation. Create all new parts in the system (IDIS) and completion of any technical data and supersession Parts chaining. Handle data maintenance and cleansing to guarantee smooth operation and process and effectively tracking of Inventory. Provide the initial stock proposal for the ordering manager according to the vehicles’ sales plan and the parts types. Coordinate with customer service departments in finding parts technical solutions and creating the best initial stock basket. Review dead stock and verify the car's model and replacement possibilities and ensure linked on the system. Support in expiry identification and DG goods identification for location management and scrap handling. Working as a DG coordinator for LC Cairo ,Responsible for the handling the DG process and following the central requirements.

Qualifications

Training and qualification

Bachelor’s Degree in mechanical engineering or equivalent major from a reputable university.

Technical knowledge

Detailed knowledge of Mercedes-Benz spare parts systems. Good technical / automotive understanding. MS Office applications background (PowerPoint, Visio, Excel, Database). Aware of standard operating procedures for Parts sales processes (Blue Print).

Soft skills/individual competence

Self-motive and dynamic. Good analytical skills. Excellent communication skills. Ability to collaborate and work in a team. Problem-solving skills. Conflict resolution skills.

Experience

2-5 years of experience is required in related fields.

Language

Fluency of spoken and written English language .

Organization

: Mercedes-Benz Logistics and Distribution Egypt LLC

Primary Location

: Egypt-Egypt-Giza

Work Locations

: MEHAWELAT Road , ABOU RAWASH IND. ZONE MEHAWELAT Road , ABOU RAWASH IND. ZONE Giza 12676