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Job Description



About Us

Air Liquide is a world leader in specialty gases (helium, hydrogen, oxygen, nitrogen, etc.), technologies and services for industry and health.

Present in 73 countries with 67,100 employees, the Group serves more than 3.9 million customers and patients.

Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitisation, and delivers greater value to all its stakeholders.



About The Role



Managing incoming calls & messages through all provided communication channels.



Manage the customer Orders effectively and efficiently:


Ensure Accuracy and reliability of the daily and fixed orders.

Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness.

Reduce Returned quantity, Undelivered quantity & Emergency orders through the coordination between customer, sales and logistics teams.

Responsible to maximize the good utilization of company resources.

Ensure that the customer receives the order delivery confirmation after the logistics team feedback.

Ensure effective handling of emergency orders.




Deliver superior customer experience to all customers (both internal and external):


Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA.

Ensure all customer's feedback are communicated and follow up on the actions required.

Report any customer complaint immediately and ensure the correction action is taken




Immediate reporting for any block point that affects the customer's order.



About You​



Education Level
Bachelor degree, Business, logistics or planning background preferred.




Experience Level
Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply.




Competencies
Customer service orientationExcellent communication skillsExcellent business English (oral and written)Motivated learnerTime Management and organization skillsMultitaskingMust be reliable, adaptable and detail orientedAbility to effectively work in a team environmentAnalytical and problem solving skills



Skills

Customer Service

Preferred Candidate

Nationality
Egypt
Gender
Female
Career Level
Entry Level
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Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902. Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies. Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.

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