Operations Reverse Manager
Cairo Operations / Full-time / On-site
About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Key Responsibilities:
+ Oversee the efficient and accurate reverse sorting process to ensure timely delivery of shipments.
+ Manage a Reverse Sorting team of Supervisors, Senior Coordinators and Coordinators.
+ Implement and monitor key performance indicators (KPIs) to track sorting productivity and accuracy.
+ Collaborate with logistics, transportation, and customer service teams to address any issues or discrepancies with shipments
+ Continuously evaluate and optimize sorting processes, layouts, and equipment to improve throughput and reduce errors
+ Forecast reverse sorting volume and resource requirements, adjusting staffing and schedules accordingly
+ Identify and implement new technologies, tools, and automation to streamline sorting operations
+ Ensure compliance with all applicable shipping regulations, safety protocols, and industry standards
+ Provide regular reports and updates on sorting performance to senior management
Qualifications:
+ Bachelor's degree in logistics, supply chain management, or a related field
+ 5+ years of experience in a supervisory or management role within a high-volume sorting or distribution environment
+ Proven track record of leading and motivating a team to achieve operational excellence in a fast-paced, deadline-driven setting
+ Excellent problem-solving, decision-making, and multitasking abilities
+ Strong analytical and data-driven mindset, with the ability to interpret and use metrics to drive continuous improvement
+ Proficient in using warehouse management systems, sorting equipment, and other relevant technologies
+ Thorough understanding of shipping regulations, documentation requirements, and industry best practices
+ Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams
+ Adaptable to changing business needs and able to implement process improvements
