Job Description
Oversee Daily Operations:
- Manage and monitor all aspects of the company's operations, ensuring the smooth execution of day-to-day activities.
- Ensure all operational processes are aligned with company goals, maintaining efficiency, quality, and consistency in delivery.
- Develop and implement operational policies, procedures, and standards to improve productivity and customer satisfaction.
Team Leadership and Development:
- Lead, train, and mentor a team of operational staff, fostering a positive work environment and a culture of continuous improvement.
- Conduct regular performance reviews, provide feedback, and develop growth plans for team members.
- Hire, onboard, and retain skilled talent to ensure the operations team is effectively staffed.
Process Optimization:
- Identify opportunities for process improvement and operational efficiency across departments.
- Implement lean management practices, cost-saving measures, and tools that drive operational performance.
- Review and assess business processes regularly to identify bottlenecks and implement corrective actions.
Budget and Resource Management:
- Manage the operational budget, ensuring the efficient use of resources and staying within financial targets.
- Monitor expenses, identify areas for cost reduction, and make recommendations to improve profitability.
- Oversee inventory management, ensuring optimal stock levels and minimizing waste.
Supply Chain and Logistics Management:
- Coordinate logistics to ensure the timely delivery of goods and services.
- Work with vendors and suppliers to ensure quality, timely delivery, and cost-effectiveness.
- Monitor supply chain activities to avoid disruptions and maintain business continuity.
Performance Monitoring and Reporting:
- Develop key performance indicators (KPIs) to assess operational performance and ensure the achievement of targets.
- Monitor, track, and report operational data, such as productivity rates, efficiency levels, and customer satisfaction.
- Prepare and present reports to senior management on operational performance and areas for improvement.
Problem Solving and Conflict Resolution:
- Proactively identify and resolve operational issues, customer complaints, and employee concerns.
- Act as a point of contact for troubleshooting and resolving operational challenges.
- Work cross-functionally to resolve conflicts and improve processes that enhance overall business operations.
Compliance and Quality Control:
- Ensure that all operational activities comply with legal, regulatory, and industry standards.
- Implement and maintain quality control processes to guarantee the delivery of high-quality products and services.
- Regularly audit operations to ensure compliance with internal policies and external regulations.
Customer Satisfaction:
- Monitor customer service performance to ensure high levels of satisfaction.
- Collaborate with customer service teams to address and resolve customer concerns promptly.
- Work closely with other departments (such as marketing, sales, and customer service) to ensure the smooth delivery of products and services.
Skills
Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or related field
- Strong leadership and team management abilities.
- Excellent problem-solving, analytical, and decision-making skills.
- Proficient in business management software and tools (e.g., ERP systems, MS Office Suite, etc.).
- Strong communication and interpersonal skills, with the ability to collaborate across departments.
- Solid understanding of supply chain management, inventory control, and logistics.
- Financial acumen with experience in budgeting and cost control.
- Ability to manage multiple projects and tasks in a fast-paced environment.
- Detail-oriented with a focus on achieving operational excellence.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Ability to handle stress and adapt to changing business needs.
- Motivated and driven to improve operational efficiency.
