On Call - Front Desk Clerk - Luxor page is loaded
On Call - Front Desk Clerk - Luxor
locationsProperty - Luxor time typePart time posted onPosted Today job requisition id255550 The SHOW comes alive at MGM Resorts International
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
We are seeking dedicated candidates to join our team at Luxor as an On-Call, Union Front Desk Clerk. If you have a flexible schedule, and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.
THE JOB:
As an On-Call, Union Front Desk Clerk at Luxor, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.
STARTING PAY RATE: $19.26 per hour
THE DAY-TO-DAY:
Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs
Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
Promote MGM Rewards enrollment and benefits to our guests
Partner with Housekeeping and other related departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests
Provide a hassle ‐ free experience from start to finish
THE IDEAL CANDIDATE:
Has a high school diploma, GED or equivalent education experience
Is a minimum of 18 years of age
Has a flexible schedule
Has strong communication skills and can multitask efficiently, providing information, answering inquiries, and addressing concerns in a professional manner in a resort setting
Prior experience in a cash handling role
Previous Customer Service experience
Previous experience using Amedyus/HotSOS, and a proficiency in Microsoft Office
Bilingual
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off-shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to Apply today!
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
