Job Description
Scope
Coordination and execution of customer orders in accordance with their requirements and/or procedures based on PSA BDP Ethics.
Responsibilities
·Handle day-to-day ocean freight operations, bookings, documentation, and invoicing.
·Communicate & Build relationships with ocean carriers and third-party service providers for all steps of intermodal transportation.
·Develop and maintain good relationships with clients
·Provide excellent customer service.
·Follow all countries’ export/import regulations.
·Identify leads.
·Support the sales team in promoting and growing the ocean freight product.
·Take end-to-end responsibility for ocean freight process efficiency and quality.
·Establish and maintain strong relationships with carriers and other suppliers to obtain the best services and fees.
·Interact with customers to understand their requirements and receive feedback for prompt solutions.
·Ensure correspondence regarding customer service is efficient and meets customer expectations.
·Punctual and flawless order handling and documentation
Qualifications/Experience:
∙ professional degree by a licensed educational institution specialized in logistics and forwarding.
∙Computer literacy with Microsoft Software applications and /or other market leading software applications.
