NOC Specialist (Monitoring) - Octopus

Who we are

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus by RTG is hiring for a reputable insurance company with headquarters in Riyadh a skilled NOC Specialist (Monitoring) to join the team.

Overview:

We are seeking a Monitoring and Command Center Specialist to oversee and manage network alerts, events, and services within our Command Center. This role involves continuous monitoring of network performance and ensuring timely escalation of incidents. The ideal candidate will work collaboratively with various teams to enhance operational efficiency and maintain service quality.

Responsibilities:

• Monitor and manage SMC network alerts, events, and services using SolarWinds and AppDynamics.
• Provide escalation and notification for minor, critical, and major incidents.
• Conduct initial analysis to identify issues and follow up with the restoration team (2nd line of support).
• Respond to alert notifications within agreed SLA timeframes and create/manage trouble tickets for detected problems.
• Ensure all docket information is accurately captured in the activity log.
• Manage technical escalations to ensure faults are resolved within agreed SLAs.
• Escalate and notify management and other business units during system outages.
• Assist the team leader in generating activity reports for customer verification.
• Check and certify newly configured alert elements for operational readiness.
• Collaborate with the IT operations team on process improvements and tool/system development.
• Monitor critical and major network events closely, updating customer counterparts as needed.
• Tackle and escalate complaints related to critical issues (e.g., servers, URLs, applications) in coordination with relevant teams.
• Participate in business continuity efforts and address emergency infrastructure issues as needed.
• Perform daily checks on pending alerts and follow up for clearance.
• Address management requests and queries promptly and perform active monitoring, especially during special events.