National Operations Manager | Retail | Marks & Spencer Egypt

Overview of the role

As the Regional Manager, you must be able to drive sales, profit and the highest merchandising standards through people and be able to deliver results through your management team.

What you will do

People

• Utilize effective coaching to develop team members' skills, knowledge, and behaviors.
• Ensure every team member has a regularly updated personal development plan.
• Establish SMART objectives for team members to drive continuous improvement.
• Create and maintain a succession plan to optimize talent within the area.
• Recruit, select, and train Store Managers to enhance performance and management capabilities.
• Model company values and inspire the retail team through motivation, open communication, and regular training.
• Provide coaching and guidance to stores to achieve operational excellence.
• Foster employee engagement within the region to improve productivity and retention rates.

Customer

• Equip stores with the necessary skills and attitude to consistently exceed customer expectations.
• Build and promote cross-functional relationships and communication at all levels.
• Lead the area team in executing customer-focused initiatives.
• Ensure consistent adoption of the company sales process across all stores and address gaps proactively.

Business Development / Driving Existing Business

• Collaborate with Store Managers to develop and implement business plans for stores and the area.
• Analyze profit and loss accounts to identify and implement improvement opportunities.
• Leverage local community connections to enhance performance and engagement.
• Stay informed about market trends and utilize insights to capitalize on opportunities.
• Develop relationships with field and Central Operations teams to support stores in achieving objectives.
• Drive area and store performance daily, ensuring KPIs are met.
• Maintain merchandising standards across all stores to meet company expectations.

Finance

• Manage area budgets effectively and responsibly.
• Ensure compliance with company policies, procedures, and legal requirements, including Health and Safety.
• Deliver exceptional store standards and disciplines across the region.
• Manage administrative tasks within the team efficiently.
• Plan journeys to facilitate frequent, productive store visits.
• Lead investigations into audit, security, stock management, and employee relations issues as needed.