Job Description
Job Overview:
The Membership Administrator is responsible for managing and maintaining all aspects of membership services. This includes processing new member applications, handling renewals, maintaining accurate records, supporting member engagement, and responding to member inquiries. The role is essential in ensuring a smooth and professional experience for members from registration to renewal.
Key Responsibilities:
- Process new membership applications, renewals, upgrades, and cancellations
- Maintain accurate and up-to-date member records in the membership database or CRM system
- Respond to member inquiries via phone, email, or in person professionally and promptly
- Prepare and send membership communications (e.g., welcome emails, renewal notices)
- Support the planning and coordination of member events, meetings, or onboarding sessions
- Generate regular reports on membership metrics (growth, retention, engagement)
- Liaise with the finance team to manage payments, invoicing, and follow-ups for dues
- Help resolve member issues or complaints and escalate when necessary
- Ensure compliance with data protection regulations regarding member information
- Contribute to improving member services and engagement strategies
