Job Description
Exciting Opportunity: Become an Interpretation Trainer with Future Group!
Are you passionate about breaking down language barriers and facilitating global communication? Future Group, a trailblazer in the translation and localization industry since 1994, is on the lookout for a dedicated Interpretation Trainer to join our distinguished team. With a worldwide footprint covering North & Latin America, Asia, Europe, and MEA, we present an exceptional chance to contribute to a company that is redefining industry norms.
Why Future Group?
At Future Group, we pride ourselves on setting and surpassing industry benchmarks. As a key player in the market, we're devoted to nurturing an atmosphere ripe for growth, innovation, and excellence. By becoming part of our team, you'll join an international community committed to impactfully shaping the future of global communications.
Your New Role:
As an Interpretation Trainer, you will play a pivotal role in training and developing our cadre of interpreters, ensuring they deliver top-tier services across various languages and markets. Your expertise will help uphold and enhance the quality of our interpretation services, contributing significantly to our mission of seamless global communication.
Key Responsibilities:
- Deliver a pre-defined training program with expectations to adapt according to Trainees Performance while pursing program benchmarks.
- Incorporate self-study sessions with live sessions by utilizing our LMS abilities with the objective of a more engaged learning experience.
- Develop/enhance all needed manuals, guides, PPTs and program materials or content.
- Review self-study sessions of the On-Boarding Training Program & same for the Technical Training Course to give recommendation for our E-Learning team to edit or add or replace any content that affects the overall intended learning message.
- Maintain a database of all training related materials and suggest/share updates or enhancements with fellow trainers while keeping all material updated in the designated shared area or LMS.
- Coordinate and monitor Program enrollment, schedules, logistics, testing & Satisfaction surveys.
- Monitor/Review/Coach Trainees Adherence, Performance & Compliance to company standards and procedures as well as performance benchmarks during training sessions.
- Report& Maintain training records and performance activities, attendance, tests results, 3rd party certification, and retraining requirements.
- Share Trainees Status with the concerned parties and being ready to provide constructive feedback when requested.
- After final testing, Foster trainees during their shadowing period while inviting Guest speakers from different departments before final handover.
- Maintain Training KPIs represented in (Training Attrition-Conversion-Satisfaction)
- Maintain knowledge of the latest trends in training and development to be applied in learning techniques.
- Perform other related learning development tasks as business required.
- ** Duties and responsibilities are subject to change due to our dynamic business needs
What We’re Looking For:
- One (1) year Training experience is a MUST, preferred in Call-Center Industry.
- Fluent English level C1/C2.
- Interpretation experience (OPI or VRI) is a preferred.
- Familiar with best practices for Learning theories.
- Proficient computer skills, Microsoft Office Suite with Excellent verbal/written communication skills.
Working conditions:- Flexible in working in the US shift, 4 pm - 1 am Egypt time.
- Hybrid: 2 days onsite, and 3 remotely
Join Our Quest for Excellence!
If you're excited about advancing your career and playing a significant part in the growth of a global leader, look no further. Future Group offers you limitless opportunities for improvement and achievement. Apply now and let’s excel together in the realm of global communication.
