Manager Logistics Operations - Dispatching

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Role Summary/Overview

An Operations Manager Dispatch controls the workflow of employees at call centers. It is their responsibility to ensure all orders are accounted for each shipment and to ensure each order arrives on time.

Role Scope

• Ownership in making important planning and strategy decisions
• Oversee budgeting, reporting, planning, and auditing.
• Contribute to the development, implementation and review of procedures in cooperation with regional and central teams
• Examine data to identify trends and performance improvement opportunities
• Reach set targets by driving the mindset towards the company’s values and strategy
• Share status updates of the operations with upper management and set action plans for improvements
• Build a strong relationship with senior stakeholders
• Participating in and contributing to the promotion of the company’s culture and encouraging top performance and high morale
• Provide strong and inspired leadership for the organization
• Plan and review compensation actions

• You have at least 5 years of experience in managing teams
• You are fluent when it comes to communicating using the English language verbally and written
• You are highly motivated to own projects and work independently
• It is an easy thing for you to read and evaluate reports and drive improvements
• You speak a data-driven language when it comes to managing the business
• You are able to align the business needs and the team member’s wishes
• You are capable of using Microsoft Office products